News & Updates

During the month of March, we celebrate Women’s History. March 8 has been designated International Women’s Day. This day acknowledges the social, economic, cultural, and political achievements of women. YoungWilliams celebrates the women leaders in our company, including Pat O’Donnell, Vice President – Payment Processing, and Kelly Lamson, Regional Vice President. They recently reflected on…

YoungWilliams is expanding! YoungWilliams recently moved a team of its customer service employees into new office space at the South Pointe Business Park in Clinton, Mississippi. These employees handle customer contacts for the Louisiana Department of Children and Families (DCFS). Customer Service Representatives answer calls for the child support and Supplemental Nutrition Assistance Program (SNAP)…

Appear in court in a new district multiple times? Happy to do so. Write multiple appellate briefs? No problem. Have a patient and understanding manner with difficult clients? Absolutely. For all these reasons and more, Allyson Brock, an attorney in YoungWilliams’ Mississippi project, is the 2022 Attorney of the Year. Allyson has been with YoungWilliams…

Each November, along with the rest of the nation, YoungWilliams celebrates Military Family Appreciation Month. Our projects have custom designed services for all branches of service and for military members at all career stages. North Carolina Active-duty military families can spend a large portion of their time on base. They live, work, and shop –…

October is Domestic Violence Awareness Month, a time to recognize the impact of violence on families. Victims often return to abusers because of a lack of financial resources. YoungWilliams child support offices, along with the greater child support community, can help bridge that gap with the entry of support orders. The YoungWilliams’ offices around the…

Lori Bengston, Project Manager for YoungWilliams’ Nebraska Child Support Customer Service Center, finished her term as President of the National Child Support Enforcement Association (NCSEA) in August. She sums up her year with two words – time flies. “It went so fast, and I enjoyed every minute of being the NCSEA President,” she said. “NCSEA…

#Morethanajob – That is the way YoungWilliams employees across the country feel about their work. For 2022 Child Support Awareness month, YoungWilliams is excited to celebrate them and their dedication to their jobs. Each August, YoungWilliams observes Child Support Awareness Month along with the child support community. President Bill Clinton established Child Support Awareness Month…

YoungWilliams has won a contract to continue its partnership with Dare County, North Carolina. Located in North Carolina’s Outer Banks, Dare County is home to the colorfully-named towns of Kitty Hawk, Kill Devil Hills, Nags Head, and Duck, among others. YoungWilliams will provide child support services to the counties’ families in cooperation with Dare County…

YoungWilliams is pleased to announce that Becky Hunt has been promoted to Vice President of Contact Centers. In this position, Hunt will oversee YoungWilliams’ contact centers in Louisiana, Mississippi, Nebraska, and Virginia and develop operational standards that will streamline current processes and improve the efficiency of each center. Previously, Hunt served as Director of Project…

Sometimes being wrong is being right. Twenty-two years ago, Marcie Martinez started working for a child support company in Kansas but didn’t think she would stay in child support for long. “I thought I would do it for a while and then get out,” she said. “I thought it would just be filing some paperwork,…

It wasn’t too long ago when we asked questions like, “what’s a podcast?” But now we ask questions more like, “what’s your favorite podcast?” Our world has changed drastically, including how we consume information. Podcasts are a great way to learn on-demand. Podcasts exist for all kinds of subjects from news to sports to even…

Ellen Rutledge’s term as the President of the Western Intergovernmental Engagement Council (WICSEC) wasn’t at all what she expected. Instead of guiding the organization through its annual in-person training conference, she organized not one, but two, virtual conferences and spearheaded WICSEC’s efforts to bring meaningful and relevant training to the child support community throughout the…

Lori Bengston understands the importance of bringing a variety of views to the child support table. “Differences make us stronger” is the theme for her term as President of the National Child Support Enforcement Association (NCSEA). Bengston, YoungWilliams’ Project Manager for the Nebraska Customer Service Center, was elected at NCSEA’s Leadership Symposium in August.

Quality services. The customer experience. Community investment. New Hanover County and YoungWilliams will continue their focus on these priorities as they enter into a fourth consecutive contract for YoungWilliams to provide child support services. “I am excited about this continued partnership,” said Tammy Pearson, the North Carolina Operations Manager for YoungWilliams. “We value our relationship…

Each August, YoungWilliams observes Child Support Awareness Month along with the child support community. President Bill Clinton established Child Support Awareness Month in 1995. It’s a time to honor parents for the important role they play in their children’s lives and spread the word about the child support program and the services it provides. With…

Craven County, North Carolina, has a new partner to assist its families with child support. YoungWilliams is thrilled to announce it will begin providing local services on July 1, 2021. Tammy Pearson, YoungWilliams’ North Carolina Operations Manager, is hitting the ground running. “Craven County is a great fit for us,” she said. “I am excited…

On April 1, 2021, the YoungWilliams Omaha child support office will celebrate twenty years of providing innovative child support services. In Federal Fiscal Year 2020, the office collected $63,729,347 for Nebraska families. The Omaha office has about 35 percent of the Nebraska child support caseload. YoungWilliams understands how important child support is to families. It…

El Paso County, Colorado, awarded YoungWilliams its third consecutive contract to provide child support services. With this new contract, YoungWilliams will implement its latest innovations and systems all of which are designed to bring even higher levels of performance and customer service to El Paso County families. “Our customers receive help quickly and efficiently,” said…

Ellen Rutledge, YoungWilliams’ Professional Development Coordinator, was re-elected President of the Western Intergovernmental Child Support Engagement Council (WICSEC) at its first-ever virtual conference in September. “I am thrilled to have the opportunity to be President of WICSEC again next year,” said Rutledge. “We learned a great deal about planning a virtual conference and have lots…

A change of scenery is in store for the Beaufort County Child Support Office. we are pleased to announce the move of the child support office to a new location. “We are excited to move into a new space,” said Preslee Leidecker, who manages the office. “We look forward to serving our customers and community…

This year marks the 25th anniversary of the National Child Support Awareness month. In 1995, President Bill Clinton established Child Support Awareness Month to recognize the accomplishments of the program and its employees. The Child support program has long been recognized as one of the keys to self-sufficiency for families. Each August the Child Support…

Colorado Governor Jared Polis reappointed YoungWilliams Regional Vice President, Jeff Ball, to the Colorado Child Support Commission for a four-year term beginning July 2020. Ball has served as the Chair of the Commission for the past three years. The Commission is statutorily charged with making recommendations to the General Assembly that would improve child support…

The Wyoming Department of Family Services (DFS) has awarded YoungWilliams its third consecutive contract to operate five full-service child support offices in the state. YoungWilliams has held the contract with DFS since 2008, providing child support services in 13 of Wyoming’s 23 counties, and managing approximately 14,000 cases. For the past six years, Wyoming has…

Lori Bengston, Project Manager for the Nebraska Customer Service Center, will serve as the President-Elect of the National Child Support Enforcement Association (NCSEA) for 2020-2021. Bengston will become the NCSEA President in August 2021. Bengston’s involvement with NCSEA spans almost 20 years. She currently serves as the Board Secretary. She is most proud of her…

YoungWilliams hosted an Open House Monday, December 16, 2019, to celebrate the Grand Opening of its new and improved Gulfport location. More than 40 people were in attendance, including staff from the YoungWilliams corporate office, local judiciary, State Office personnel, and law enforcement to show their appreciation for the efforts of the local child support…

Ellen Rutledge, YoungWilliams’ Professional Development Coordinator, was elected President of the Western Intergovernmental Child Support Engagement Council (WICSEC) at its annual conference in October. WICSEC supports child support professionals across the nation with an annual training conference and learning opportunities throughout the year.

Tammy Pearson, YoungWilliams North Carolina Manager, was recently appointed to the board for the Eastern Regional Interstate Child Support Association (ERICSA). ERICSA, a professional development organization for child support, supports the industry with a training conference and other activities. Pearson has been involved with ERICSA since 2011, first as an attendee, then as a member…

Since 1995, the Child Support community has observed August as Child Support Awareness Month. The Child Support program has long been recognized as one of the keys to self-sufficiency for families. President Bill Clinton established Child Support Awareness Month to recognize the accomplishments of the program and its employees. YoungWilliams partners with child support agencies in…

YoungWilliams is providing child support services to even more North Carolina families with the addition of its new office in Martin County. YoungWilliams was awarded a contract to provide full-service child support to approximately 2,300 cases. Preslee Leidecker, who manages the office, is excited about getting to know the Williamston community. “I am planning some…

YoungWilliams announces that Jeremy Smith has been promoted to Regional Vice President-South.  In this position, Smith will continue to manage the Mississippi statewide full-service child support project and will provide oversight of additional full-service child support operations in the southern region of the United States as new projects are added. Smith has been employed by YoungWilliams…

After a public procurement process, the State of Louisiana entered into a master contract with YoungWilliams to operate its statewide customer service call center. Under the master contract, state departments, political subdivisions, and other government entities that use Louisiana’s public procurement process may enter into specific agreements with YoungWilliams to provide services. The new customer…

The Missouri Department of Social Services, Family Support Division (FSD) awarded a new contract to YoungWilliams to manage approximately 29,000 intergovernmental child support cases in which the custodial parent resides in Missouri and the noncustodial parent lives or works in another state.

YoungWilliams, the leading provider of child support services, has joined the board of directors of the Electronic Funds Transfer Association (EFTA).  The firm is represented on the EFTA Board by Pat O’Donnell, YoungWilliams’ Vice President of Payment Processing.  O’Donnell has served on the board since 2006 and has been the chair since 2016. She has…

The Western Intergovernmental Child Support Engagement Council (WICSEC) named YoungWilliams’ Nebraska Child Support Call Center Project Manager, Lori Bengston, as Honorary Life Member at its annual conference in Omaha, Nebraska.  The title of Honorary Life Member is awarded to an individual who has provided outstanding leadership to the child support program and to WICSEC.  

YoungWilliams Vice President of Marketing, Mary Ann Wellbank, was honored by the National Child Support Enforcement Association (NCSEA) with the Kathy Duggan Memorial Award at NCSEA’s 2018 Leadership Symposium.  NCSEA President Diane Potts commended Mary Ann’s service to NCSEA, “I am extremely happy to present the Kathy Duggan Memorial Award to Mary Ann Wellbank.  This…

The Kansas Department for Children and Families (DCF) awarded YoungWilliams a new four-year contract to run its state disbursement unit, known as the Kansas Payment Center (KPC). YoungWilliams has managed the KPC for more than ten years and has partnered with the State of Kansas since 2004, operating various child support projects across the State.…

YoungWilliams, a leading provider of child support and human services, announced today that Pat O’Donnell has joined the company as Vice President of Payment Processing.  She will lead YoungWilliams’ state disbursement unit and payment processing business lines. O’Donnell comes to YoungWilliams from her position of Senior Vice President, KeyBank, N.A., where she led an initiative to…

The Tennessee Department of Human Services (TDHS) entered into its second consecutive contract with YoungWilliams for operation of its Davidson County Child Support Office in Nashville, Tennessee covering the 20th Judicial District.  YoungWilliams’ Project Manager, Keith Baker, will continue to provide leadership to this project.

Lori Bengston, YoungWilliams’ Nebraska Call Center Project Manager, has been elected Secretary of the National Child Support Enforcement Association (NCSEA).  Lori served on the NCSEA Board of Directors for two consecutive terms from 2007 to 2013 and was re-elected to the board in 2016. Over the years she has remained active in NCSEA committee work…

The Tennessee Department of Human Services (TDHS) presented its 2017 Customer Focus Award to the YoungWilliams-operated Nashville child support office, which provides services to Davidson County residents. YoungWilliams was nominated for “maintaining the trust of customers, partners, and the public by demonstrating excellence in service delivery, results, and effective fiscal stewardship.” As part of its…

In partnership with its government clients, YoungWilliams delivers services to families in child support and health and human service programs across the United States.  Its recently released 2017 infographic illustrates the breadth of services YoungWilliams provides: Managed over 545,000 cases Collected over $820 million in child support Receipted and disbursed over $420 million child support…

YoungWilliams has been a friend and sponsor to the National Child Support Enforcement Association (NCSEA) for over a decade, contributing time, talent, and financial support of the organization. NCSEA President, Diane Potts, stated, “We recently launched our new corporate partnership program, and YoungWilliams’ was one of the first firms to sign on.  YoungWilliams has been…

YoungWilliams President Rob Wells has been interviewed by the Pew Charitable Trusts for an article entitled, “Gig Economy Gives Child Support Scofflaws a Place to Hide.”  The article explored barriers with respect to collecting child support through wage withholding from on-demand car services such as Uber and Lyft, and other members of the new economic…

The American Institute of Family Law Attorneys recognized YoungWilliams’ El Paso County Child Support Services legal team as one of the top ten family law firms in the state of Colorado.  In order to qualify for this prestigious rating, a law firm must attain the highest degree of professional achievement in family law, and have…

YoungWilliams has launched its own bar association to promote high professional, ethical, and educational standards among its 112 attorneys who serve its government clients in child support programs across the United States.  Facilitated by YoungWilliams’ attorney, Ellen Rutledge, the association provides a forum for interaction and professional development of YoungWilliams’ legal staff. The YW Bar…

YoungWilliams joins its public partners in recognizing August as national Child Support Awareness Month, a time to honor parents for the important role they play in their children’s lives.  It is also the time to spread the word about the child support program and the services it provides. All states and U.S. territories participate in…

Completing its competitive procurement process, the New Hanover County Commission selected YoungWilliams to operate its child support program.  YoungWilliams has been a continuous partner to New Hanover County since 2004, when it began managing the child support office located in Wilmington, North Carolina.  The new contract period commenced July 1, 2017.  The YoungWilliams’ office manages…

This month, the Kansas Payment Center (KPC) celebrated its ten-year anniversary.  A successful public-private partnership between the Kansas Department for Children and Families (DCF) and YoungWilliams, the KPC has processed more than 20.7 million child support receipts, totaling $4 billion dollars.  Under YoungWilliams’ management, the KPC has increased the percentage of payments processed electronically from…

YoungWilliams Vice Presidents Jeff Ball and Mary Ann Wellbank recently published a book they co-authored, “The Insiders’ Guide to Child Support:  How the System Works.”   Combined, Ball and Wellbank have over five decades of experience with the national child support enforcement program.  “We hope our book will help single and separated parents understand the laws…

Douglas County Colorado has contracted with YoungWilliams to manage front-end customer service and administrative functions for the County’s Department of Human Services.  Under this agreement, YoungWilliams will provide a supervisor and six employees.  This is Douglas County’s second contract with YoungWilliams: the firm also provides case management staff for the County’s Child Support Enforcement office…

The Commonwealth of Virginia Department of Social Services (VDSS) has entered into a five-year contract with YoungWilliams to operate its new Enterprise Customer Services Center (ESCS), which will support the Divisions of Child Care & Early Childhood Development (CCECD), Benefit Programs (DCBP), and Child Support Enforcement (DCSE).  YoungWilliams has partnered with the Commonwealth since 2008, when…

An innovative leader in the child support community, Alyson Campbell, has joined YoungWilliams as Regional Vice President. In this capacity, she will oversee YoungWilliams’ full service child support offices in North Carolina and Tennessee. “We are delighted to welcome Alyson aboard,” announced YoungWilliams’ President, Rob Wells. “She is a great addition to our team, and…

The Mississippi Department of Human Services (MDHS) has awarded YoungWilliams a contract to operate child support offices serving approximately 256,000 child support cases in 65 counties effective October 1, 2016. YoungWilliams is currently serving 16 counties in southwest Mississippi. When added to its current contract, YoungWilliams will now handle over 300,000 cases in the 82…

YoungWilliams President Rob Wells announced today that two leaders in their respective industries, YoungWilliams and Key Bank, have entered into a strategic partnership to provide electronic payment solutions to state child support programs around the nation. KeyBank, originally established in 1825, is one of the largest bank- based financial services companies with more than 1,200…

The New Mexico Human Services Department Child Support Enforcement Division awarded a two-year contract to YoungWilliams for operation of its Customer Service Support Center. YoungWilliams began answering incoming phone calls on July 1, 2016 and expects to respond to 25,000 calls each month from child support customers. As part of its commitment to New Mexico,…

YoungWilliams’ El Paso County, Colorado project manager has been appointed by Colorado Governor John Hickenlooper to serve a four-year term on the Colorado Guidelines Commission. YoungWilliams’ Attorney Christine Eigel just completed a term on the Commission. The Commission is charged with reviewing the guidelines that Colorado uses to determine the amount of child support that…

John Stapleton has joined YoungWilliams as Vice President of Customer Contact Centers. John will provide executive oversight of YoungWilliams’ customer service center line of business. An accomplished senior operations executive, Stapleton has over 24 years leadership experience. His background includes management of global multi-national contact centers, where he acquired extensive knowledge of project management, workforce…

The El Paso County Child Support Office was the first Colorado County to reach $50 million in collections in 2015, an accomplishment that no other Colorado counties can claim. For the first four months of calendar year 2016, the El Paso County office has collected nearly $23 million, and is expected to have another record-breaking…

YoungWilliams’ Project Manager, Loretta Everett, has been elected to the Eastern Regional Interstate Child Support Association (ERICSA) Board of Directors. Everett has served the child support program for over fourteen years, and has managed the firm’s Knoxville, Tennessee office since 2013. She holds a bachelor degree in criminal justice from Tiffin University, Tiffin, Ohio.

YoungWilliams signed a multi-year contract with the State of Nebraska today to continue to operate the child support program for Douglas County, and provide legal services for the programs in Dodge, Colfax, Dakota and Cuming Counties. YoungWilliams, a private law firm, launched its first full service child support office in Omaha, when the initial contract…

YoungWilliams has been awarded a second consecutive contract to operate the child support program for El Paso County, Colorado.  From its office in Colorado Springs, the company manages 20,000 child support cases, and collects nearly $50 million a year for the families it serves. As part of its contract, YoungWilliams also operates the County’s Parent…

President Rob Wells announced that Dale Currie has joined YoungWilliams as its Chief Administrative Officer (CAO). Currie is a Certified Public Accountant with 30 years’ public accounting experience, and was a partner in KPMG LLP, one of the “Big Four” international audit and tax firms, for over 20 years. During his tenure with KPMG LLP,…

After a competitive public procurement process, the Oklahoma Department of Human Services (DHS) Child Support Services (CSS) awarded a second consecutive contract to YoungWilliams to operate a child support office in the City of McAlester.  The office provides child support services for nearly 4,000 cases in Pittsburg and Haskell Counties. YoungWilliams has operated this project…

At the annual North Carolina Child Support Conference held in Asheville in August, the offices YoungWilliams operates were recognized for their numerous achievements throughout state fiscal year (SFY) ended June 30, 2015. The Onslow County Program received the North Carolina Child Support Council’s Award for Excellence in Innovation and Collaboration. In his keynote speech, Jack…

The Western Interstate Child Support Council (WICSEC) recently elected two YoungWilliams leaders to its Executive Board.  Lori Bengston and Ellen Rutledge now serve as the Association’s secretary and treasurer respectively. Bengston initially joined the WICSEC Board of Directors in 2009, and has held prior executive positions with WICSEC, most recently completing a term as President…

YoungWilliams proudly supports state and national child support organizations around the country.  Most recently, YoungWilliams helped sponsor the 2015 Eastern Regional Interstate Child Support Association (ERICSA) Annual Training Conference & Exposition held in Hershey, Pennsylvania. YoungWilliams’ North Carolina Project Manager, Carla West, completed her term as ERICSA President, and continues to serve on the ERICSA…

The Mississippi Department of Human Services (DHS) has awarded a new contract to YoungWilliams to operate child support programs in the 4th, 10th, 13th, 15th, and 17th Judicial Districts covering 44,000 cases in 17 counties in the southwest portion of the State. YoungWilliams has offered positions to all the incumbent State employees who work in…

Two members of the YoungWilliams management team have been elected to the boards of national child support organizations.  Ellen Rutledge was recently elected to a three-year term on the board of directors of the Western Interstate Child Support Enforcement Council (WICSEC), and Mary Ann Wellbank joined the board of the National Child Support Enforcement Association…

YoungWilliams has won its second consecutive contract for operation of the Union County child support program in Monroe, North Carolina.  The nationally-known company has been Union County’s partner since 2010, when the County made the decision to privatize its program after the State discontinued staffing and managing local child support offices. YoungWilliams has operated child…

After a competitive bidding process, the County Commission of Onslow, North Carolina, awarded a five-year contract to YoungWilliams to operate the County’s child support program.   YoungWilliams has built out office space In Jacksonville and opened its doors to the public on July 1, 2014. The office has over 8,500 cases with annual collections exceeding…

Carla West was elected president of the Eastern Regional Interstate Child Support Enforcement Association (ERICSA) at its 2014 annual conference held in Greensboro, North Carolina.  West, who oversees YoungWilliams’ thirteen contracts in North Carolina, has been on the ERICSA Board of Directors for the past six years.  She has served in leadership roles with other…

The Mississippi and Tennessee Committees for Employer Support of the Guard and Reserve (ESGR), a Department of Defense agency, presented Patriot Awards to two YoungWilliams’ leaders for their support of the National Guard and Reserve.  The recipients are Bob Johnson, President of Operations and Keith Baker, Project Manager. Johnson works in the company’s headquarters in…

YoungWilliams was recently honored at Hyland Software’s 2014 Team OnBase Conference as a top-performing, new authorized partner for providing outstanding services employing the OnBase enterprise content management solution. YoungWilliams began using OnBase in 2010, when YoungWilliams moved to electronic files in its Colorado Springs, Colorado child support project.  Since that time, YoungWilliams has implemented OnBase…

The State of Wyoming notified YoungWilliams of its second consecutive contract award for provision of child support services in five of the state’s nine judicial districts.  YoungWilliams has operated offices in Cheyenne, Laramie, Green River, Douglas, and Lander since 2008, when it was awarded its initial full service Wyoming contract. The company manages approximately 51…

Earlier this year, YoungWilliams handed out its 20,000th children’s book, marking a decade of giving books away to the children who visit its child support offices. YoungWilliams fosters a family-friendly environment in its local child support offices.   In facilities around the country, YoungWilliams hosts a Children’s Corner replete with child-sized furniture, safe toys, and a…

The Mississippi Business Journal presented an award to Rob Wells for his 2013 Leadership in Law. Each year, the Journal recognizes the top 40 Mississippi attorneys for “legal success and qualities of character…ability to inspire and lead others… and passion on behalf of clients and the community.” Wells received his award at the Journal’s annual…

YoungWilliams, the nation’s leading provider of full child support services, has entered into a multi-year contract with the Kansas Department of Children and Families.  In a statewide initiative to improve its child support system, Kansas chose to privatize operation of all of its local child support offices beginning last September.  After a competitive bidding process…

Congratulations Dennis Hoffman!  Dennis is the 2013 Recipient of the Western Interstate Child Support Enforcement Council’s (WICSEC) Outstanding Contributor of the Year to Child Support Enforcement. Nominated by the State of Kansas, Dennis received this award at the Annual WICSEC Conference held in Kansas City, Missouri in October. Dennis was recognized for his stellar career…

The State of Oklahoma awarded YoungWilliams a contract to provide full child support services for the counties of Bryan, Atoka, and Coal. The YoungWilliams office, located in Durant, provides services to approximately 3,500 cases in the southeastern portion of the State. After a quick, but smooth, transition from the previous vendor, YoungWilliams began operations on…

The Kansas Department of Social and Rehabilitation Services (SRS) awarded YoungWilliams a contract to provide child support enforcement services for the 16th, 20th, 25th, and 26th Judicial Districts covering twenty-five southwest Kansas counties. Operations will commence February 1, 2008. YoungWilliams is establishing offices in the cities of Dodge City, Great Bend, and Garden City to…

YoungWilliams has been recognized by two prestigious organizations for its entrepreneurial growth. The Mississippi Business Journal included YoungWilliams in its 2007 Mississippi “Fast 40” as one of the forty fastest growing private companies in the State of Mississippi. Inc.Com, a daily resource for entrepreneurs, lists YoungWilliams in its Inc., 5000 as one of the fastest…

YoungWilliams was recently awarded a new contract with the State of Nebraska to provide legal services to 2,800 child support cases in four counties in Northeastern Nebraska: Dodge, Colfax, Cuming, and Dakota. Services include reviewing all new filings for establishment, modification, foster care, and enforcement cases, as well as handling all court hearings for these…

YoungWilliams President Rob Wells announced a new contract with the Wyoming Department of Family Services (DFS) to provide child support services for over 19,000 cases in five judicial districts. YoungWilliams will establish offices in the cities of Cheyenne, Laramie, Evanston, Green River, Lander, and Douglas. The transition from the current private vendor to YoungWilliams will…

On August 26, 2008, federal Office of Child Support Enforcement (OCSE) Commissioner Margot Bean presented an award for Exemplary Customer Service to the Virginia-YoungWilliams partnership operating the Virginia Customer Service Call Center (CSC). This award is given to individuals or teams for exceptional service to child support enforcement customers. The Virginia Department of Social Services…

YoungWilliams is committed to serving the child support community both in its partnerships with government child support agencies and in encouraging volunteerism among YoungWilliams employees. “We are fortunate to have a cadre of dedicated child support professionals who really care about the IV-D program, our clients, and the people we serve,” YoungWilliams President Rob Wells…

YoungWilliams has been awarded a new contract with the Virginia Department of Social Services (DSS), Division of Child Support Enforcement (DCSE) for operation of its Child Support Customer Service Center. YoungWilliams assumed responsibility for management of this project in April 2008 when the incumbent vendor, Tier Technologies, Inc., transferred operations to YoungWilliams in a novation…

The Iowa Department of Human Services, Bureau of Collections (BOC) recently awarded a $2.5 million contract for operation of its Specialized Customer Service Unit (SCSU) Center in Marshalltown, Iowa to YoungWilliams. YoungWilliams opened its doors on January 2, 2009 after a smooth transition from the previous vendor. Almost all of the incumbent’s existing staff accepted…

The National Child Support Enforcement Association’s Spring 2009 news magazine, Child Support Quarterly, features an article written by YoungWilliams’ Wyoming Paternity Program Specialist, Janice Haldi.  The article entitled “Seven Steps to Building a Strong In-Hospital Paternity Program” details ways to increase awareness of the benefits of paternity establishment for children born out of wedlock and…

The Hawaii Child Support Enforcement Agency (CSEA), Office of the Attorney General, recently awarded a contract to YoungWilliams to provide customer service training to its two hundred employees.  Vice President, Mary Ann Wellbank, and Virginia Training Manager, Terri Richardson, will conduct the training at several locations throughout the State. The training program, based on YoungWilliams’…

The State of Mississippi has selected YoungWilliams to provide services for 30,000 child support cases in 13 counties, and implement a statewide customer service call center. The contract, with renewals, is for four years. The statewide customer service center, located in Yazoo City, Mississippi, will respond to an estimated 80,000 to 100,000 incoming calls per…