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YoungWilliams announces that Jeremy Smith has been promoted to Regional Vice President-South.  In this position, Smith will continue to manage the Mississippi statewide full-service child support project and will provide oversight of additional full-service child support operations in the southern region of the United States as new projects are added. Smith has been employed by YoungWilliams…

After a public procurement process, the State of Louisiana entered into a master contract with YoungWilliams to operate its statewide customer service call center. Under the master contract, state departments, political subdivisions, and other government entities that use Louisiana’s public procurement process may enter into specific agreements with YoungWilliams to provide services. The new customer…

The Missouri Department of Social Services, Family Support Division (FSD) awarded a new contract to YoungWilliams to manage approximately 29,000 intergovernmental child support cases in which the custodial parent resides in Missouri and the noncustodial parent lives or works in another state.

YoungWilliams, the leading provider of child support services, has joined the board of directors of the Electronic Funds Transfer Association (EFTA).  The firm is represented on the EFTA Board by Pat O’Donnell, YoungWilliams’ Vice President of Payment Processing.  O’Donnell has served on the board since 2006 and has been the chair since 2016. She has…

The Western Intergovernmental Child Support Engagement Council (WICSEC) named YoungWilliams’ Nebraska Child Support Call Center Project Manager, Lori Bengston, as Honorary Life Member at its annual conference in Omaha, Nebraska.  The title of Honorary Life Member is awarded to an individual who has provided outstanding leadership to the child support program and to WICSEC.  

YoungWilliams Vice President of Marketing, Mary Ann Wellbank, was honored by the National Child Support Enforcement Association (NCSEA) with the Kathy Duggan Memorial Award at NCSEA’s 2018 Leadership Symposium.  NCSEA President Diane Potts commended Mary Ann’s service to NCSEA, “I am extremely happy to present the Kathy Duggan Memorial Award to Mary Ann Wellbank.  This…

The Kansas Department for Children and Families (DCF) awarded YoungWilliams a new four-year contract to run its state disbursement unit, known as the Kansas Payment Center (KPC). YoungWilliams has managed the KPC for more than ten years and has partnered with the State of Kansas since 2004, operating various child support projects across the State.…

YoungWilliams, a leading provider of child support and human services, announced today that Pat O’Donnell has joined the company as Vice President of Payment Processing.  She will lead YoungWilliams’ state disbursement unit and payment processing business lines. O’Donnell comes to YoungWilliams from her position of Senior Vice President, KeyBank, N.A., where she led an initiative to…

The Tennessee Department of Human Services (TDHS) entered into its second consecutive contract with YoungWilliams for operation of its Davidson County Child Support Office in Nashville, Tennessee covering the 20th Judicial District.  YoungWilliams’ Project Manager, Keith Baker, will continue to provide leadership to this project.

Lori Bengston, YoungWilliams’ Nebraska Call Center Project Manager, has been elected Secretary of the National Child Support Enforcement Association (NCSEA).  Lori served on the NCSEA Board of Directors for two consecutive terms from 2007 to 2013 and was re-elected to the board in 2016. Over the years she has remained active in NCSEA committee work…

The Tennessee Department of Human Services (TDHS) presented its 2017 Customer Focus Award to the YoungWilliams-operated Nashville child support office, which provides services to Davidson County residents. YoungWilliams was nominated for “maintaining the trust of customers, partners, and the public by demonstrating excellence in service delivery, results, and effective fiscal stewardship.” As part of its…

In partnership with its government clients, YoungWilliams delivers services to families in child support and health and human service programs across the United States.  Its recently released 2017 infographic illustrates the breadth of services YoungWilliams provides: Managed over 545,000 cases Collected over $820 million in child support Receipted and disbursed over $420 million child support…

YoungWilliams has been a friend and sponsor to the National Child Support Enforcement Association (NCSEA) for over a decade, contributing time, talent, and financial support of the organization. NCSEA President, Diane Potts, stated, “We recently launched our new corporate partnership program, and YoungWilliams’ was one of the first firms to sign on.  YoungWilliams has been…

YoungWilliams President Rob Wells has been interviewed by the Pew Charitable Trusts for an article entitled, “Gig Economy Gives Child Support Scofflaws a Place to Hide.”  The article explored barriers with respect to collecting child support through wage withholding from on-demand car services such as Uber and Lyft, and other members of the new economic…

The American Institute of Family Law Attorneys recognized YoungWilliams’ El Paso County Child Support Services legal team as one of the top ten family law firms in the state of Colorado.  In order to qualify for this prestigious rating, a law firm must attain the highest degree of professional achievement in family law, and have…

YoungWilliams has launched its own bar association to promote high professional, ethical, and educational standards among its 112 attorneys who serve its government clients in child support programs across the United States.  Facilitated by YoungWilliams’ attorney, Ellen Rutledge, the association provides a forum for interaction and professional development of YoungWilliams’ legal staff. The YW Bar…

YoungWilliams joins its public partners in recognizing August as national Child Support Awareness Month, a time to honor parents for the important role they play in their children’s lives.  It is also the time to spread the word about the child support program and the services it provides. All states and U.S. territories participate in…

Completing its competitive procurement process, the New Hanover County Commission selected YoungWilliams to operate its child support program.  YoungWilliams has been a continuous partner to New Hanover County since 2004, when it began managing the child support office located in Wilmington, North Carolina.  The new contract period commenced July 1, 2017.  The YoungWilliams’ office manages…

This month, the Kansas Payment Center (KPC) celebrated its ten-year anniversary.  A successful public-private partnership between the Kansas Department for Children and Families (DCF) and YoungWilliams, the KPC has processed more than 20.7 million child support receipts, totaling $4 billion dollars.  Under YoungWilliams’ management, the KPC has increased the percentage of payments processed electronically from…

YoungWilliams Vice Presidents Jeff Ball and Mary Ann Wellbank recently published a book they co-authored, “The Insiders’ Guide to Child Support:  How the System Works.”   Combined, Ball and Wellbank have over five decades of experience with the national child support enforcement program.  “We hope our book will help single and separated parents understand the laws…

Douglas County Colorado has contracted with YoungWilliams to manage front-end customer service and administrative functions for the County’s Department of Human Services.  Under this agreement, YoungWilliams will provide a supervisor and six employees.  This is Douglas County’s second contract with YoungWilliams: the firm also provides case management staff for the County’s Child Support Enforcement office…

The Commonwealth of Virginia Department of Social Services (VDSS) has entered into a five-year contract with YoungWilliams to operate its new Enterprise Customer Services Center (ESCS), which will support the Divisions of Child Care & Early Childhood Development (CCECD), Benefit Programs (DCBP), and Child Support Enforcement (DCSE).  YoungWilliams has partnered with the Commonwealth since 2008, when…

An innovative leader in the child support community, Alyson Campbell, has joined YoungWilliams as Regional Vice President. In this capacity, she will oversee YoungWilliams’ full service child support offices in North Carolina and Tennessee. “We are delighted to welcome Alyson aboard,” announced YoungWilliams’ President, Rob Wells. “She is a great addition to our team, and…

The Mississippi Department of Human Services (MDHS) has awarded YoungWilliams a contract to operate child support offices serving approximately 256,000 child support cases in 65 counties effective October 1, 2016. YoungWilliams is currently serving 16 counties in southwest Mississippi. When added to its current contract, YoungWilliams will now handle over 300,000 cases in the 82…

YoungWilliams President Rob Wells announced today that two leaders in their respective industries, YoungWilliams and Key Bank, have entered into a strategic partnership to provide electronic payment solutions to state child support programs around the nation. KeyBank, originally established in 1825, is one of the largest bank- based financial services companies with more than 1,200…

The New Mexico Human Services Department Child Support Enforcement Division awarded a two-year contract to YoungWilliams for operation of its Customer Service Support Center. YoungWilliams began answering incoming phone calls on July 1, 2016 and expects to respond to 25,000 calls each month from child support customers. As part of its commitment to New Mexico,…

YoungWilliams’ El Paso County, Colorado project manager has been appointed by Colorado Governor John Hickenlooper to serve a four-year term on the Colorado Guidelines Commission. YoungWilliams’ Attorney Christine Eigel just completed a term on the Commission. The Commission is charged with reviewing the guidelines that Colorado uses to determine the amount of child support that…

John Stapleton has joined YoungWilliams as Vice President of Customer Contact Centers. John will provide executive oversight of YoungWilliams’ customer service center line of business. An accomplished senior operations executive, Stapleton has over 24 years leadership experience. His background includes management of global multi-national contact centers, where he acquired extensive knowledge of project management, workforce…

The El Paso County Child Support Office was the first Colorado County to reach $50 million in collections in 2015, an accomplishment that no other Colorado counties can claim. For the first four months of calendar year 2016, the El Paso County office has collected nearly $23 million, and is expected to have another record-breaking…

YoungWilliams’ Project Manager, Loretta Everett, has been elected to the Eastern Regional Interstate Child Support Association (ERICSA) Board of Directors. Everett has served the child support program for over fourteen years, and has managed the firm’s Knoxville, Tennessee office since 2013. She holds a bachelor degree in criminal justice from Tiffin University, Tiffin, Ohio.

YoungWilliams signed a multi-year contract with the State of Nebraska today to continue to operate the child support program for Douglas County, and provide legal services for the programs in Dodge, Colfax, Dakota and Cuming Counties. YoungWilliams, a private law firm, launched its first full service child support office in Omaha, when the initial contract…

YoungWilliams has been awarded a second consecutive contract to operate the child support program for El Paso County, Colorado.  From its office in Colorado Springs, the company manages 20,000 child support cases, and collects nearly $50 million a year for the families it serves. As part of its contract, YoungWilliams also operates the County’s Parent…

President Rob Wells announced that Dale Currie has joined YoungWilliams as its Chief Administrative Officer (CAO). Currie is a Certified Public Accountant with 30 years’ public accounting experience, and was a partner in KPMG LLP, one of the “Big Four” international audit and tax firms, for over 20 years. During his tenure with KPMG LLP,…

After a competitive public procurement process, the Oklahoma Department of Human Services (DHS) Child Support Services (CSS) awarded a second consecutive contract to YoungWilliams to operate a child support office in the City of McAlester.  The office provides child support services for nearly 4,000 cases in Pittsburg and Haskell Counties. YoungWilliams has operated this project…

At the annual North Carolina Child Support Conference held in Asheville in August, the offices YoungWilliams operates were recognized for their numerous achievements throughout state fiscal year (SFY) ended June 30, 2015. The Onslow County Program received the North Carolina Child Support Council’s Award for Excellence in Innovation and Collaboration. In his keynote speech, Jack…

The Western Interstate Child Support Council (WICSEC) recently elected two YoungWilliams leaders to its Executive Board.  Lori Bengston and Ellen Rutledge now serve as the Association’s secretary and treasurer respectively. Bengston initially joined the WICSEC Board of Directors in 2009, and has held prior executive positions with WICSEC, most recently completing a term as President…

YoungWilliams proudly supports state and national child support organizations around the country.  Most recently, YoungWilliams helped sponsor the 2015 Eastern Regional Interstate Child Support Association (ERICSA) Annual Training Conference & Exposition held in Hershey, Pennsylvania. YoungWilliams’ North Carolina Project Manager, Carla West, completed her term as ERICSA President, and continues to serve on the ERICSA…

The Mississippi Department of Human Services (DHS) has awarded a new contract to YoungWilliams to operate child support programs in the 4th, 10th, 13th, 15th, and 17th Judicial Districts covering 44,000 cases in 17 counties in the southwest portion of the State. YoungWilliams has offered positions to all the incumbent State employees who work in…

Two members of the YoungWilliams management team have been elected to the boards of national child support organizations.  Ellen Rutledge was recently elected to a three-year term on the board of directors of the Western Interstate Child Support Enforcement Council (WICSEC), and Mary Ann Wellbank joined the board of the National Child Support Enforcement Association…

Carla West was elected president of the Eastern Regional Interstate Child Support Enforcement Association (ERICSA) at its 2014 annual conference held in Greensboro, North Carolina.  West, who oversees YoungWilliams’ thirteen contracts in North Carolina, has been on the ERICSA Board of Directors for the past six years.  She has served in leadership roles with other…

The Mississippi and Tennessee Committees for Employer Support of the Guard and Reserve (ESGR), a Department of Defense agency, presented Patriot Awards to two YoungWilliams’ leaders for their support of the National Guard and Reserve.  The recipients are Bob Johnson, President of Operations and Keith Baker, Project Manager. Johnson works in the company’s headquarters in…

YoungWilliams was recently honored at Hyland Software’s 2014 Team OnBase Conference as a top-performing, new authorized partner for providing outstanding services employing the OnBase enterprise content management solution. YoungWilliams began using OnBase in 2010, when YoungWilliams moved to electronic files in its Colorado Springs, Colorado child support project.  Since that time, YoungWilliams has implemented OnBase…

The State of Wyoming notified YoungWilliams of its second consecutive contract award for provision of child support services in five of the state’s nine judicial districts.  YoungWilliams has operated offices in Cheyenne, Laramie, Green River, Douglas, and Lander since 2008, when it was awarded its initial full service Wyoming contract. The company manages approximately 51…

Earlier this year, YoungWilliams handed out its 20,000th children’s book, marking a decade of giving books away to the children who visit its child support offices. YoungWilliams fosters a family-friendly environment in its local child support offices.   In facilities around the country, YoungWilliams hosts a Children’s Corner replete with child-sized furniture, safe toys, and a…

The Mississippi Business Journal presented an award to Rob Wells for his 2013 Leadership in Law. Each year, the Journal recognizes the top 40 Mississippi attorneys for “legal success and qualities of character…ability to inspire and lead others… and passion on behalf of clients and the community.” Wells received his award at the Journal’s annual…

YoungWilliams, the nation’s leading provider of full child support services, has entered into a multi-year contract with the Kansas Department of Children and Families.  In a statewide initiative to improve its child support system, Kansas chose to privatize operation of all of its local child support offices beginning last September.  After a competitive bidding process…

Congratulations Dennis Hoffman!  Dennis is the 2013 Recipient of the Western Interstate Child Support Enforcement Council’s (WICSEC) Outstanding Contributor of the Year to Child Support Enforcement. Nominated by the State of Kansas, Dennis received this award at the Annual WICSEC Conference held in Kansas City, Missouri in October. Dennis was recognized for his stellar career…