Families function best when their basic needs are met. We serve the programs that ensure families have enough to eat, are clothed, are warm inside their homes, are receiving support for their educational journey, and more.
Child Support
The child support program establishes paternity and child support orders, enforces orders once in place, and modifies child support obligations, if appropriate.
We support state and local child support programs by:
- Providing operational and legal services
- Maintaining welcoming physical offices
- Taking and processing applications
- Establishing paternity and support obligations
- Enforcing child support orders
- Modifying child support orders when appropriate
- Receipting and disbursing child support payments
- Collaborating with state agencies and community partners
- Helping parents understand the child support program
- Promoting awareness of child support programs
SNAP
The SNAP (Supplemental Nutrition Assistance Program) provides nutrition benefits to supplement the food budgets of families so they can purchase healthy food and move towards self-sufficiency.
We support SNAP programs by providing customer service solutions for such things as:
- Explaining the SNAP application process
- Helping applicants understand the interview process — especially the information required to determine eligibility (e.g., for identity, applicants need a driver’s license, school ID, benefits card, etc.)
- Providing information on how to submit the verification information
- Helping SNAP recipients understand what they can purchase
TANF
The TANF (Temporary Assistance for Needy Families) program provides cash assistance to families with children when they don’t have the financial means. Depending upon the state, the program may include job preparation, child care assistance, and work assistance.
We support TANF programs by providing customer service solutions for such things as:
- Explaining how to apply for TANF
- Helping recipients understand child support program compliance
- Assisting customers with reporting changes to their household
LIHEAP
The Low Income Home Energy Assistance Program (LIHEAP) helps low-income households with their heating and cooling costs, payment assistance, energy crisis assistance, weatherization, and energy-related home repairs.
We support specialized LIHEAP support by providing customer service solutions for such things as:
- Answering general questions about LIHEAP
- Explaining how to apply for LIHEAP
- Locating the closest LIHEAP provider
Housing Assistance
Housing assistance comes in different shapes and sizes. Whether the program is federally or state funded, every program has different income and eligibility guidelines.
We work closely with each program by providing customer service solutions for such things as:
- Ensuring the customer has the correct application
- Explaining how to fill out the application
- Answering general questions about housing assistance
- Providing access to resources for each program
Child Care Assistance
Using our CCAP or Child Care Assistance Program experience, we make it easier to help low-income families pay for the cost of child care when the parents are working and/or participating in a job education program or training program.
We support these families by providing customer service solutions for such things as:
- Answering general questions about the program
- Explaining assistance qualifications
- Detailing the application process
- Supplying information on daily rates
- Providing access to resources and referral agencies
- Describing how to report a change to the case
We support childcare vendors by providing customer service solutions for such things as:
- Helping them understand their payments
- Answering questions about reporting attendance
- Providing guidance on becoming a licensed provider for child care subsidy payments
Student Financial Aid
Student financial aid program offers assistance to students to help pay for the costs of higher education. These federal and state programs are often a combination of opportunities to support students who demonstrate a financial need and meet certain academic requirements or other eligibility requirements.
We help student financial aid programs by providing customer service solutions for such things as:
- Outlining each program and its requirements
- Providing access to resources for each program
- Ensuring students have the correct application(s)
- Explaining how to fill out the application
