Posts by tbladmin

Sometimes being wrong is being right. Twenty-two years ago, Marcie Martinez started working for a child support company in Kansas but didn’t think she would stay in child support for long. “I thought I would do it for a while and then get out,” she said. “I thought it would just be filing some paperwork,…

It wasn’t too long ago when we asked questions like, “what’s a podcast?” But now we ask questions more like, “what’s your favorite podcast?” Our world has changed drastically, including how we consume information. Podcasts are a great way to learn on-demand. Podcasts exist for all kinds of subjects from news to sports to even…

The State of Oklahoma awarded YoungWilliams a contract to provide full child support services for the counties of Bryan, Atoka, and Coal. The YoungWilliams office, located in Durant, provides services to approximately 3,500 cases in the southeastern portion of the State. After a quick, but smooth, transition from the previous vendor, YoungWilliams began operations on…

The Kansas Department of Social and Rehabilitation Services (SRS) awarded YoungWilliams a contract to provide child support enforcement services for the 16th, 20th, 25th, and 26th Judicial Districts covering twenty-five southwest Kansas counties. Operations will commence February 1, 2008. YoungWilliams is establishing offices in the cities of Dodge City, Great Bend, and Garden City to…

YoungWilliams has been recognized by two prestigious organizations for its entrepreneurial growth. The Mississippi Business Journal included YoungWilliams in its 2007 Mississippi “Fast 40” as one of the forty fastest growing private companies in the State of Mississippi. Inc.Com, a daily resource for entrepreneurs, lists YoungWilliams in its Inc., 5000 as one of the fastest…

YoungWilliams was recently awarded a new contract with the State of Nebraska to provide legal services to 2,800 child support cases in four counties in Northeastern Nebraska: Dodge, Colfax, Cuming, and Dakota. Services include reviewing all new filings for establishment, modification, foster care, and enforcement cases, as well as handling all court hearings for these…

YoungWilliams President Rob Wells announced a new contract with the Wyoming Department of Family Services (DFS) to provide child support services for over 19,000 cases in five judicial districts. YoungWilliams will establish offices in the cities of Cheyenne, Laramie, Evanston, Green River, Lander, and Douglas. The transition from the current private vendor to YoungWilliams will…

On August 26, 2008, federal Office of Child Support Enforcement (OCSE) Commissioner Margot Bean presented an award for Exemplary Customer Service to the Virginia-YoungWilliams partnership operating the Virginia Customer Service Call Center (CSC). This award is given to individuals or teams for exceptional service to child support enforcement customers. The Virginia Department of Social Services…

YoungWilliams is committed to serving the child support community both in its partnerships with government child support agencies and in encouraging volunteerism among YoungWilliams employees. “We are fortunate to have a cadre of dedicated child support professionals who really care about the IV-D program, our clients, and the people we serve,” YoungWilliams President Rob Wells…

YoungWilliams has been awarded a new contract with the Virginia Department of Social Services (DSS), Division of Child Support Enforcement (DCSE) for operation of its Child Support Customer Service Center. YoungWilliams assumed responsibility for management of this project in April 2008 when the incumbent vendor, Tier Technologies, Inc., transferred operations to YoungWilliams in a novation…

The Iowa Department of Human Services, Bureau of Collections (BOC) recently awarded a $2.5 million contract for operation of its Specialized Customer Service Unit (SCSU) Center in Marshalltown, Iowa to YoungWilliams. YoungWilliams opened its doors on January 2, 2009 after a smooth transition from the previous vendor. Almost all of the incumbent’s existing staff accepted…

The National Child Support Enforcement Association’s Spring 2009 news magazine, Child Support Quarterly, features an article written by YoungWilliams’ Wyoming Paternity Program Specialist, Janice Haldi.  The article entitled “Seven Steps to Building a Strong In-Hospital Paternity Program” details ways to increase awareness of the benefits of paternity establishment for children born out of wedlock and…

The Hawaii Child Support Enforcement Agency (CSEA), Office of the Attorney General, recently awarded a contract to YoungWilliams to provide customer service training to its two hundred employees.  Vice President, Mary Ann Wellbank, and Virginia Training Manager, Terri Richardson, will conduct the training at several locations throughout the State. The training program, based on YoungWilliams’…

The State of Mississippi has selected YoungWilliams to provide services for 30,000 child support cases in 13 counties, and implement a statewide customer service call center. The contract, with renewals, is for four years. The statewide customer service center, located in Yazoo City, Mississippi, will respond to an estimated 80,000 to 100,000 incoming calls per…

YoungWilliams has again made both the the Inc. 5000 and Mississippi Fast 40 lists. In her congratulatory letter announcing YoungWilliams’ place in the top 25% of the Inc 5000, Inc. Magazine Editor, Jane Berentsen stated, “…the list has served as evidence of the significant accomplishments of entrepreneurial companies…YoungWilliams shares a prestigious pedigree with some of…

The Tennessee Department of Human Services (TN DHS) awarded YoungWilliams a five-year contract to provide child support services for approximately 5,500 cases in the 27th Judicial District covering Obion and Weakley Counties in West Tennessee.  YoungWilliams will begin delivering services on January 1, 2010. This is YoungWilliams’ second contract with theTN DHS.  The company also…

Recent North Carolina legislation shifted responsibilities for operating local child support enforcement programs from the State to the counties.  As a result, the nine counties chose to band together to hire a private vendor. Carla West will return to North Carolina from YoungWilliams’ corporate headquarters in Jackson, Mississippi to oversee these services.  West has over…

YoungWilliams Operations President, Bob Johnson, announced that Nebraska has again chosen YoungWilliams to operate its statewide Child Support Customer Service Call Center.  The new contract begins August 1, 2010. The Call Center, which won a federal Office of Child Support Enforcement (OCSE) teamwork award for exemplary customer service, has been operated by YoungWilliams since 2004.…

The Union County Commissioners recently selected YoungWilliams to operate the County’s Child Support Program through a competitive bidding process.  Union County is one of the counties impacted by recent state legislation that mandated county governments assume responsibility for operating local child support programs.  Counties had a choice between operating in-house programs and hiring a private…

On July 1, 2010, YoungWilliams commenced its second consecutive contract with the State of Kansas Department of Social and Rehabilitation Services (SRS) for provision of child support enforcement services in the southeastern region of the State.  From its offices in Topeka, Independence and Columbus, YoungWilliams oversees enforcement of court-ordered child support and medical support for…

YoungWilliams recently entered into a contract with the State of Kansas Department of Social Services and Rehabilitation (SRS) to operate its state disbursement unit (SDU), known as the Kansas Payment Center (KPC).  The KPC receives, records, and disburses child support payments for both IV-D and non-IV-D cases totaling approximately $1 million per day.  Prior to…

President Rob Wells announced today that El Paso County has awarded a contract to operate its child support program to YoungWilliams beginning January 1, 2011.  The company will dedicate sixty employees to this project, and assume responsibility for operating the County’s Parent Opportunity Program (POP), which provides a continuum of supportive services to parents and…

Mississippi-based YoungWilliams is pleased to announce that Jeff Ball has joined the company as Project Manager for the newly-awarded El Paso County Colorado child support project. In this capacity, Jeff will oversee all aspects of the County’s child support program.  Jeff is a highly regarded leader in the national child support enforcement program.  His experience…

The Oklahoma Department of Human Services awarded YoungWilliams a contract to deliver child support services for Haskell and Pittsburg Counties in McAlester, Oklahoma starting February 1, 2011.  YoungWilliams’ relationship with the State began in 2008, when Oklahoma engaged YoungWilliams to operate the Durant Child Support Office covering Bryan, Atoka and Coal Counties. Brenda Kimery, YoungWilliams…

The Mississippi Department of Human Services Division of Child Support Enforcement entered into a second contract with YoungWilliams to operate its statewide child support customer service call center.  YoungWilliams, doing business as Child Support Services of Mississippi, has managed this call center since its inception in late 2009, answering about 90,000 calls per month. Located…

The Teller County Colorado Commissioners awarded YoungWilliams the contract to operate the County’s Child Support Program beginning February 1, 2011.  YoungWilliams will also provide legal services, and outreach on behalf of Colorado’s Parent Opportunity Project, a program aimed at linking low-income, non-custodial parents to a variety of services to help them increase their ability to…

The Texas Office of the Attorney General (OAG) Child Support Division has chosen YoungWilliams to operate its Employer Maintenance Unit (EMU).  This Unit is responsible for verifying and updating employer contact information and following up on income withholding orders to ensure that child support payments are correctly and consistently deducted from employee wages.  The Texas…

Officials from the Virginia Department of Social Services (VDSS) and YoungWilliams, P.C., attended the fifth anniversary celebration of the Virginia Child Support Customer Service Call Center in Martinsville, Virginia.  Implemented in May, 2006, the ninety YoungWilliams employees at the Call Center handle about 90,000 calls per month relating to Virginia’s 359,000 child support cases. YoungWilliams…

YoungWilliams has been awarded a contract to provide Hearing Officer services for the Family Support Division of Missouri’s Department of Social Services (DSS).  As a law firm and a child support service provider, YoungWilliams has the subject matter expertise necessary to fulfill the requirements of this contract.  An attorney for over twenty-years, YoungWilliams’ President Rob…

The National Child Support Enforcement Association (NCSEA), an organization composed of child support professionals, state and local government agencies, and strategic partners, has chosen YoungWilliams President Rob Wells, as its Private Sector Individual of the Year.  The award recognizes an individual from the private sector who has advanced the lives of children within the child…

In August, several county child support programs operated by YoungWilliams were recognized by the State of North Carolina and the North Carolina Child Support Council (NCCSC) for their 2011 accomplishments and contributions to the State’s child support enforcement program. The YoungWilliams-operated Union County program received two awards: The North Carolina Child Support Council’s (NCCSC) “Excellence…

Lori Bengston, Project Manager of the YoungWilliams’ operated Nebraska Customer Service Center was elected President of the Western Interstate Child Support Enforcement Council (WICSEC) at its annual meeting in Austin, Texas.  Established in 1983, WICSEC is a non-profit organization dedicated to fostering interjurisdictional cooperation within the child support community, and training child support professionals.  …

The Oklahoma Department of Human Services recently awarded YoungWilliams a new contract to provide child support services in Bryan, Atoka, and Coal Counties. YoungWilliams has operated the child support program on behalf of these counties since January 2008 from its Durant, Oklahoma office. The company also has an office in McAlester which has served Pittsburg…

The Tennessee Department of Human Services recently awarded a contract to YoungWilliams, P.C.,  to operate its child support program in the 29th Judicial District, which includes Dyer and Lake Counties in West Tennessee.  This represents the firm’s third contract with the State.  Under the leadership of Project Manager Keith Baker, YoungWilliams also provides a full…

Mary Ann Wellbank, Vice President of Marketing, received the Honorary Lifetime Member Award from the Western Interstate Child Support Enforcement Council (WICSEC) during its 2011 Annual Conference in Austin Texas.  The Award recognizes an individual who has provided outstanding leadership across the child support enforcement program and on behalf of the WICSEC organization. Mary Ann…

The Missouri Department of Social Services selected YoungWilliams to operate its centralized, statewide Family Support Division (FSD) call center, located in Jefferson City.  Under this contract, YoungWilliams will provide customer service for approximately 1,000,000 child support and public assistance cases. The company has managed Missouri’s child support and customer service center since 2006.  In order…

El Paso County Child Support Services,  Colorado Springs, CO, operated by YoungWilliams, is implementing its second year of a three-year grant to provide outreach and educational services to local installations, the service members, and their families. A dedicated military liaison regularly visits the local installations and speaks with service members and their families about child…

The State of Tennessee awarded a third consecutive contract to YoungWilliams to operate the child support program for the 6th Judicial District (Knox County in Eastern Tennessee.) The YoungWilliams office, located in Knoxville, provides services for approximately 25,000 child support cases. The office, headed by veteran project manager, Keith Baker, has an outstanding performance record,…

New Hanover County has again chosen YoungWilliams to operate its child support enforcement program.  Now in its third consecutive contract period, YoungWilliams has been the County’s child support partner since 2004.  From its Wilmington, North Carolina office, YoungWilliams provides the full range of IV-D services to 7,600 families in its caseload. The firm collaborated with…

YoungWilliams signed a contract with the Tennessee Department of Human Services to operate the child support program in the 20th Judicial District of Tennessee covering Nashville and Davidson County. On July 1, 2013, the firm will open its office at 44 Vantage Way in Nashville and begin managing the District’s nearly 40,000 cases. Veteran Project…

YoungWilliams has been awarded a contract to establish and operate a new child support customer service call center for the State of Missouri. Located in the capital, Jefferson City, YoungWilliams’ staff plans to handle in excess of 840,000 incoming child support calls each year. With an operational start date of September 5, 2006, YoungWilliams will…

YoungWilliams has been awarded a contract to provide full service child support services to New Hanover County, North Carolina beginning August 2006. Under the agreement, YoungWilliams will provide paternity, enforcement and legal services to the county.

YoungWilliams has been awarded a contract with the State of Wyoming for Paternity Establishment Consulting Services. Under the one year agreement effective August 1, 2006, YoungWilliams will review Wyoming’s paternity establishment program and will design and implement changes approved by the State to its paternity establishment process. YoungWilliams submitted a winning proposal in response to…

In November 2006, YoungWilliams was awarded a contract with the State of Mississippi to provide legal services to establish paternity and child support orders on 10,000 cases for the 42 counties that were affected by Hurricane Katrina. President Rob Wells remarked, “We are proud to partner with our home state in this important relief effort.…

Mary Ann Wellbank joined YoungWilliams as Vice President. She is now one of three former IV-D Directors at YoungWilliams. Mary Ann brings over fifteen years child support experience with ten years as Montana’s IV-D Director and five years in the private sector. Under her leadership, Montana became the first state to receive federal certification for…

The Nebraska Department of Health and Human Services awarded YoungWilliams a third contract through 2012 to provide full child support services to families in Douglas County, Nebraska. This office, located in Omaha, serves the largest metropolitan area of the state and manages about 35,000 cases, representing approximately one-third of the State’s child support caseload. One…

JP Morgan Chase, a leading global financial services firm with assets of $1.4 trillion and operations in 50 different countries, selected YoungWilliams as its strategic partner to provide the customer service components of the Kansas Payment Center (KPC), the statewide disbursement unit for child support payments. The Center will process payments for the 130,000 cases…

The State of Tennessee Department of Human Services recently awarded YoungWilliams a contract to operate the Knox County Child Support Office serving the 6th Judicial District in Knoxville, Tennessee. This entails provision of legal, case management, and customer services for over 20,000 child support cases. Project Manager Keith Baker brings twenty years child support and…

New Hanover County Program Manager Carla West authored an article that was published by the National Child Support Enforcement Association (NCSEA) in the 2007 Winter Edition of its news magazine, The Child Support Quarterly. The article, entitled “Electronic Monitoring as an Enforcement Tool,” discusses how New Hanover County has successfully used electronic transmitter bracelets to…