The Tennessee Department of Human Services (TN DHS) awarded YoungWilliams a five-year contract to provide child support services for approximately 5,500 cases in the 27th Judicial District covering Obion and Weakley Counties in West Tennessee. YoungWilliams will begin delivering services on January 1, 2010.
The State of Mississippi has selected YoungWilliams to provide services for 30,000 child support cases in 13 counties, and implement a statewide customer service call center. The contract, with renewals, is for four years.
Hawaii Hires YoungWilliams for Customer Service Training
The Hawaii Child Support Enforcement Agency (CSEA), Office of the Attorney General, recently awarded a contract to YoungWilliams to provide customer service training to its two hundred employees.
The National Child Support Enforcement Association’s Spring 2009 news magazine, Child Support Quarterly, features an article written by YoungWilliams’ Wyoming Paternity Program Specialist, Janice Haldi.
The Iowa Department of Human Services, Bureau of Collections (BOC) recently awarded a $2.5 million contract for operation of its Specialized Customer Service Unit (SCSU) Center in Marshalltown, Iowa to YoungWilliams. YoungWilliams opened its doors on January 2, 2009 after a smooth transition from the previous vendor.
YoungWilliams has been awarded a new contract with the Virginia Department of Social Services (DSS), Division of Child Support Enforcement (DCSE) for operation of its Child Support Customer Service Center.
YoungWilliams is committed to serving the child support community both in its partnerships with government child support agencies and in encouraging volunteerism among YoungWilliams employees.
Virginia and YoungWilliams Share Customer Service Award
On August 26, 2008, federal Office of Child Support Enforcement (OCSE) Commissioner Margot Bean presented an award for Exemplary Customer Service to the Virginia-YoungWilliams partnership operating the Virginia Customer Service Call Center (CSC).
YoungWilliams President Rob Wells announced a new contract with the Wyoming Department of Family Services (DFS) to provide child support services for over 19,000 cases in five judicial districts. YoungWilliams will establish offices in the cities of Cheyenne, Laramie, Evanston, Green River, Lander, and Douglas.
