Transforming Colorado’s Child Support Services to a Two-Generation Approach: Lessons Learned from Implementing an 11-County Pilot Study

The Child Support Services Division of the Colorado Department of Human Services made a conscious decision to change its service delivery method from an enforcement approach to a two-generational (2Gen), family-centered approach. Eleven counties have participated in a pilot project, the 2Gen Child Support Services Transformation Project, to implement the 2Gen approach. This report summarizes the findings and lessons learned from the first eight months of the project. The report identifies 10 key indicators of 2Gen child support services and then studies the counties progress toward reaching each indicator.