Elevating Family Input in TANF and Child Support Programs: Resources for Program Staff, Leaders, and Families (final pre-pilot version)

Getting customer feedback is often critical when making program improvements. Both the TANF and child support programs can benefit from seeking input from the families they serve. The Office of Planning, Research, and Evaluation (OPRE) funded the TANF and Child Support Moving Forward: Further Incorporating Family Input study to explore approaches to gathering input from families and to create resources for the programs to use. This document is a toolkit that contains resources to help programs engage families in program improvement. The next step will be to pilot the resources. The toolkit will be updated based on information gathered during the pilot projects.