After a public procurement process, the State of Louisiana entered into a master contract with YoungWilliams to operate its statewide customer service call center. Under the master contract, state departments, political subdivisions, and other government entities that use Louisiana’s public procurement process may enter into specific agreements with YoungWilliams to provide services. The new customer service center, which will be launched in March, 2019, will initially replace a call center operated by another contractor on behalf of Department of Children and Family Services (DCFS). YoungWilliams plans to provide call center services from two locations, one in Bossier City and one in Baton Rouge. The company will respond to inquiries and generate outbound messages on behalf of the child support, Family Independence Temporary Assistance Program (FITAP), Supplemental Nutrition Assistance Program (SNAP), and other programs under the umbrella of DCFS.
John Stapleton, Vice President of Contact Centers, stated, “We are collaborating closely with the State to create a flagship customer service center. Our goal is to deliver outstanding customer care, while complementing and supporting the essential work of our public-sector partners.”
YoungWilliams to Manage Intergovernmental Child Support Cases for Missouri
The Missouri Department of Social Services, Family Support Division (FSD) awarded a new contract to YoungWilliams to manage approximately 29,000 intergovernmental child support cases in which the custodial parent resides in Missouri and the noncustodial parent lives or works in another state.
YoungWilliams Joins Electronic Funds Transfer Association
YoungWilliams, the leading provider of child support services, has joined the board of directors of the Electronic Funds Transfer Association (EFTA). The firm is represented on the EFTA Board by Pat O’Donnell, YoungWilliams’ Vice President of Payment Processing. O’Donnell has served on the board since 2006 and has been the chair since 2016. She has been invited to extend her tenure as chair through 2019.
Child Support Association Announces Lori Bengston as Honorary Life Member
The Western Intergovernmental Child Support Engagement Council (WICSEC) named YoungWilliams’ Nebraska Child Support Call Center Project Manager, Lori Bengston, as Honorary Life Member at its annual conference in Omaha, Nebraska. The title of Honorary Life Member is awarded to an individual who has provided outstanding leadership to the child support program and to WICSEC.
Wellbank Receives Prestigious Award from National Child Support Enforcement Association
YoungWilliams Vice President of Marketing, Mary Ann Wellbank, was honored by the National Child Support Enforcement Association (NCSEA) with the Kathy Duggan Memorial Award at NCSEA’s 2018 Leadership Symposium. NCSEA President Diane Potts commended Mary Ann’s service to NCSEA, “I am extremely happy to present the Kathy Duggan Memorial Award to Mary Ann Wellbank. This prestigious award is given only when an individual demonstrates the highest level of commitment and service to the child support profession represented by NCSEA. Mary Ann has been a leader for many years in the child support community and has devoted so much of her time and talent to NCSEA including serving as its president, twice as secretary, director, Past-President Council, committee chair, and observer to the Hague Convention. Mary Ann truly has made a difference to NCSEA and to improving the child support profession. Congratulations Mary Ann.”
Kansas Retains YoungWilliams to Run Its Child Support Payment Center
The Kansas Department for Children and Families (DCF) awarded YoungWilliams a new four-year contract to run its state disbursement unit, known as the Kansas Payment Center (KPC). YoungWilliams has managed the KPC for more than ten years and has partnered with the State of Kansas since 2004, operating various child support projects across the State. YoungWilliams currently manages approximately two-thirds of the State’s child support caseload.
YoungWilliams, a leading provider of child support and human services, announced today that Pat O’Donnell has joined the company as Vice President of Payment Processing. She will lead YoungWilliams’ state disbursement unit and payment processing business lines.
Tennessee Selects YoungWilliams to Operate Nashville Child Support Office
The Tennessee Department of Human Services (TDHS) entered into its second consecutive contract with YoungWilliams for operation of its Davidson County Child Support Office in Nashville, Tennessee covering the 20th Judicial District. YoungWilliams’ Project Manager, Keith Baker, will continue to provide leadership to this project.
Lori Bengston to Serve as Secretary of the National Child Support Enforcement Assocation
Lori Bengston, YoungWilliams' Nebraska Call Center Project Manager, has been elected Secretary of the National Child Support Enforcement Association (NCSEA). Lori served on the NCSEA Board of Directors for two consecutive terms from 2007 to 2013 and was re-elected to the board in 2016.
Over the years she has remained active in NCSEA committee work by co-chairing the Professional Development Committee, NCSEA U, Policy Forum Planning Committee, Organizational Development Committee and the Membership Committee. She has also served on the Finance, International, and Web-Talk Committees.
YoungWilliams Receives Tennessee Award for Customer Focus
The Tennessee Department of Human Services (TDHS) presented its 2017 Customer Focus Award to the YoungWilliams-operated Nashville child support office, which provides services to Davidson County residents. YoungWilliams was nominated for “maintaining the trust of customers, partners, and the public by demonstrating excellence in service delivery, results, and effective fiscal stewardship.”
As part of its focus on customers, YoungWilliams created a resource center for parents to access information about employment, continuing education, child care, parenting classes, upcoming job fairs, and affordable mediation for parenting scheduling. The resource center, which is adjacent to the waiting room, is furnished with a desk, laptop, partner agency publications, and a list of useful websites. The attractive family-friendly office also contains a children’s play corner and private meeting spaces for parents to discuss child support matters with YoungWilliams case specialists.