Ellen Rutledge’s term as the President of the Western Intergovernmental Engagement Council (WICSEC) wasn’t at all what she expected. Instead of guiding the organization through its annual in-person training conference, she organized not one, but two, virtual conferences and spearheaded WICSEC’s efforts to bring meaningful and relevant training to the child support community throughout the pandemic.
Recognizing the Value of Differences: Bengston Elected NCSEA President
Lori Bengston understands the importance of bringing a variety of views to the child support table. “Differences make us stronger” is the theme for her term as President of the National Child Support Enforcement Association (NCSEA). Bengston, YoungWilliams’ Project Manager for the Nebraska Customer Service Center, was elected at NCSEA’s Leadership Symposium in August.
YoungWilliams Continues Partnership With New Hanover County
Quality services. The customer experience. Community investment. New Hanover County and YoungWilliams will continue their focus on these priorities as they enter into a fourth consecutive contract for YoungWilliams to provide child support services.
“I am excited about this continued partnership,” said Tammy Pearson, the North Carolina Operations Manager for YoungWilliams. “We value our relationship with the County and will continue building strong relationships with the families we serve.”
Child Support Awareness Month: YoungWilliams Celebrates The Child Support Program
Each August, YoungWilliams observes Child Support Awareness Month along with the child support community. President Bill Clinton established Child Support Awareness Month in 1995. It’s a time to honor parents for the important role they play in their children’s lives and spread the word about the child support program and the services it provides.
With 28 years of experience, YoungWilliams currently has the largest accumulated caseload of any private vendor in the nation, managing full-service child support offices in addition to customer service centers and payment processing center
New Partners: YoungWilliams Wins Contract in Craven County, NC
Craven County, North Carolina, has a new partner to assist its families with child support. YoungWilliams is thrilled to announce it will begin providing local services on July 1, 2021.
Tammy Pearson, YoungWilliams’ North Carolina Operations Manager, is hitting the ground running. “Craven County is a great fit for us,” she said. “I am excited to work with the employees and learn more about the office and its daily operations.”
A Tradition of Success: Omaha Child Support Services Turns 20
On April 1, 2021, the YoungWilliams Omaha child support office will celebrate twenty years of providing innovative child support services. In Federal Fiscal Year 2020, the office collected $63,729,347 for Nebraska families.
The Omaha office has about 35 percent of the Nebraska child support caseload. YoungWilliams understands how important child support is to families. It has a history of using innovative methods to get support to families as quickly as possible.
New Solutions & Modernization: YoungWilliams Wins Contract for Child Support Services in El Paso County
El Paso County, Colorado, awarded YoungWilliams its third consecutive contract to provide child support services. With this new contract, YoungWilliams will implement its latest innovations and systems all of which are designed to bring even higher levels of performance and customer service to El Paso County families.
“Our customers receive help quickly and efficiently,” said Jeff Ball, YoungWilliams Regional Vice President. “Our new systems build on and support what we already have in place.” Ball will continue to oversee this project. He also serves as the Chair of the Colorado Support Commission and Co-Chair of the IV-D Task Force.
Building on a Successful Year: Rutledge Elected for Second Term as WICSEC President
Ellen Rutledge, YoungWilliams’ Professional Development Coordinator, was re-elected President of the Western Intergovernmental Child Support Engagement Council (WICSEC) at its first-ever virtual conference in September.
“I am thrilled to have the opportunity to be President of WICSEC again next year,” said Rutledge. “We learned a great deal about planning a virtual conference and have lots of ideas to keep the momentum going.”
YoungWilliams Beaufort County Office Moving to New Location
This year marks the 25th anniversary of the National Child Support Awareness month. In 1995, President Bill Clinton established Child Support Awareness Month to recognize the accomplishments of the program and its employees. The Child support program has long been recognized as one of the keys to self-sufficiency for families. Each August the Child Support community celebrates the program’s critical role in strengthening families and providing financial stability to children.
YoungWilliams partners with child support agencies in 10 different states. We provide a wide array of services for our clients including paternity and support establishment, enforcement, modification, contact center operations and payment processing.